When things go wrong, rely on our in-house expertise

In the event of an accident, theft or, if applicable, breakdown, please refer to your policy documents on who to contact for assistance.

If you are involved in an accident, do not admit fault or liability.

Where there is damage or an injury you must exchange your name, contact details, address and vehicle registration number to anyone with reasonable grounds to request it. If you do not own the vehicle, you must give the name and address of the person who does.

Record the accident by taking photographs and making a sketch of the scene. Note details like the number of passengers in other vehicles and details of any witnesses as well as the date, time and weather conditions.

If you are involved in an accident which has caused injury to anyone or you are suspicious of the circumstances of the accident for any reason, notify the police immediately.

If you would rather discuss your claim, please call our team on 0208 891 4021

In the event of a medical emergency or if you need to cut your trip short for any reason, please refer to your policy documents for details on who to contact for assistance.