Claims
Select the type of claim below. Our team will guide you through the process and aim to resolve your claim as quickly as possible.
Supporting you throughout
the claims process
When something unexpected happens, you need more than an insurance policy. You need clear advice, responsive support and a team that will help keep things moving. Our claims team supports clients from first notification through to resolution, with a service shaped around the size, complexity and nature of the claim.
Prompt response
Helping you take the right first steps and understand what information may be needed.
Dedicated support
Providing a claims contact who understands your case and helps guide you through the process.
Insurer liaison
Working with insurers, loss adjusters and other parties involved in your claim where appropriate.
Ongoing communication
Keeping you updated as your claim progresses and helping with paperwork, evidence and next steps.
What to do when something happens
Contact as soon as possible
Contact us promptly if something happens that could result in a claim, even if you are not yet sure whether a formal claim will be required.
Take reasonable steps to prevent further loss
Where it is safe to do so, take reasonable action to prevent further damage or loss and keep records of any emergency costs incurred.
Keep relevant information
Photographs, documentation, witness details and a record of what happened can all help when your claim is reviewed.